Customer Experience (CX)

top of page

Search

Garrett Gaudet walking towards Hudson's Bay store in a mall, with store closing signs offering 60-80% off. Monochrome, empty ambiance.

Garrett Gaudet walking towards Hudson's Bay store in a mall, with store closing signs offering 60-80% off. Monochrome, empty ambiance.

The Fall of Hudson’s Bay: How a Canadian Icon Lost Its Way

A deep dive into the customer experience and retail missteps that led to Hudson's Bay's demise.

Garrett Gaudet

Jun 47 min read

bottom of page